Respect for your privacy

CID Couriers respects each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at CID Couriers's Web site.

Information collection

The CID Couriers server, as almost all other web servers on the Internet, stores a list of visits to the server. This log is created on our hosting companies machine and as such CID couriers or it's agents have no control over it. We may use this log to assess which are the most popular sections of the web site and to assist in improving the navigation and content. This file, called an access-log file, records some very basic information about you: the date and time of visit; what pages of our site you looked at; the address of the web site from which you linked to cidcouriers.co.uk; what kind of web browser you are using; and your IP address. This log file cannot identify your e-mail address or any other personal information. CID Couriers does not use any form of automatic system to associate your IP number to any other information you give to us while using our sites, and will not do so manually unless special circumstances require such an action.

CID Couriers does not collect any information through our website except when you request a price quote. We collect only the information you submit and your IP address, no other information is collected.

We collect this information through the online quotation form. To receive our products and services, a minimum of your contact details, departure and destination points are mandatory because we need this information to be able to reply with your quote. Other information we request is optional.

Cookies and their use

A cookie is a small text file that a Web server places on a user's computer hard drive to be a unique identifier to a website. There are two types of cookies, persistant or session. Persistant cookes remain on the users computer after the user has left the website - we do not use persistant cookies.
Session cookies are only temporary and not stored on the users computer - this is the type CID couriers website employs.
We only use cookies to transfer data from our pricing page directly into our online booking form for the convenience of the website user. No user identifiable data is stored or transmitted.

Advertising and external links

We may use third-party advertising companies to serve relevant ads via the Google Adwords system when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

Banner advertising appearing on our website may collect information, we have no control over third party sites or advertising, please visit the appropriate website for their privacy policies.

We may offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies, their standards may differ from ours. We can not be held liable for the content on any external website not controlled by CID Couriers or it's agents.

Information usage

The information collected by CID Couriers will be used for calculating your personalised job quote. Users who provide the required information will receive the information requested, by email.

Users will not receive additional announcements from us about products, services, special deals, or newsletters out of respect for the privacy of our users.

The information we collect will not be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our website with data from other sources.

Data sharing

We will not share data with any third parties, excluding any valid court orders, or law enforcement bodies that may request the data under powers granted to such agencies by applicable laws.

If our policy on information collection or uses changes, we will advise you either by email or by ammending the privacy policy published on this website as soon as practically possible.

Data storage and security

CID Couriers stores a copy of your quote for a period of seven days, this may be either hard copy or in the form of a computer file. This data is destroyed after a period of seven days has elapsed, in the case of hard copy it is shredded, computer files are securely erased.

Once a job has been accepted CID Couriers will produce either a receipt (for private users) or an invoice (for business users) of which a copy will be retained both in hard copy and computer file for our records for our accounting procedures in accordance with HMRC rules.

Access to data held about you

To obtain access to personal information held about you, you must send a written request - known as a subject access request (SAR). The SAR doesn't have to refer to the Data Protection Act but you should make it clear that it is a formal request and not just an everyday enquiry. A fee of £10.00 + VAT (£11.75) is payable and should be sent with the request, if the fee is not included the request will be destroyed.

When requesting information you will need to provide proof of identity in the form of an official document, such as a council tax bill, you will also be required to send a stamped self addressed envelope in which we can return the requested information and your proof of identity.

Problem Resolution

If problems arise, users may contact CID Couriers by email or telephone. We are committed to resolving disputes within seven working days.